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Text File | 2001-04-25 | 23KB | 398 lines

<html xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns="http://www.w3.org/TR/REC-html40"> <head> <meta http-equiv=Content-Type content="text/html; charset=windows-1252"> <meta name=ProgId content=Word.Document> <meta name=Generator content="Microsoft Word 9"> <meta name=Originator content="Microsoft Word 9"> <link rel=File-List href="./sgfaq_files/filelist.xml"> <title>Question 1: StorageGuard does not ever display that 0% of files are unprotected, regardless of what backups are run</title>  <style>  </style> </head> <body lang=EN-US style='tab-interval:.5in'> <div class=Section1> Question 1: StorageGuard does not ever display that 0% of files are unprotected, regardless of what backups are run. It is constantly indicating unprotected data.<o:p></o:p> <![if !supportEmptyParas]> <![endif]><o:p></o:p> Answer 1: Due to the way files are consistently accessed and changed in Windows (including the boot process and standard use of the operating system), StorageGuard may never show that all files are protected on the drive. It may always display a small percentage of unprotected data. This is normal behavior.<o:p></o:p> <![if !supportEmptyParas]> <![endif]><o:p></o:p> Question 2: How do I obtain Technical Support for StorageGuard?<o:p></o:p> <![if !supportEmptyParas]> <![endif]><o:p></o:p> Answer 2: Live Technical Support is not available for StorageGuard. However, you may submit any comments or suggestions on this product to our feedback mailbox at DMD-feedback@nsmg.veritas.com. <![if !supportLineBreakNewLine]> <![endif]><o:p></o:p> Question 3: This software has an automatic update feature. How can I be sure that no viruses are being transferred to my system with this open internet connection?<o:p></o:p> <![if !supportEmptyParas]> <![endif]><o:p></o:p> Answer 3: All material available for download transmission is checked by the VERITAS quality assurance department for viruses. This is standard procedure for any material that is to be electronically distributed.<o:p></o:p> <![if !supportEmptyParas]> <![endif]><o:p></o:p> Question 4: The percentage of unprotected files increase even though backups are being run, Why is this?<o:p></o:p> <![if !supportEmptyParas]> <![endif]><o:p></o:p> Answer 4: StorageGuard determines if files need backed up by looking at the file archive bit. The archive bit is a standard property of every file that backup programs will read to indicate whether or not that file needs to be backed up. It will then change or reset this bit once the files has been backed up to indicate that they have been protected.á However, there are two types of backups that will not reset this archive bit, therefore not indicating to StorageGuard that the file needs to be protected.á Please note that differential backups are designed to be cumulative, only backing up everything that has changes since the last full backup. As a result, differential backups will not change the archive bit. This means that StorageGuard will not acknowledge files backed up through a differential process. Disaster Recovery Backup: VERITAS Backup Exec Desktop Pro and Desktop Edition products have a feature in which a disaster recovery backup set and floppy discs are made. The backup set made through this recovery wizard process will not change the archive bit and therefore not decrease the amount of unprotect files in StorageGuard.<o:p></o:p> <![if !supportEmptyParas]> <![endif]><o:p></o:p> Question 5: StorageGuard will not launch my other Backup programs. What backup programs will StorageGuard interface with?<o:p></o:p> <![if !supportEmptyParas]> <![endif]><o:p></o:p> Answer 5: StorageGuard currently works with all VERITAS Desktop Backup Products (both Retail and OEM) that use "bewin32.exe" or "sbwin32.exe" as the executable.á It will also utilize Microsoft backup programs that use "msbackup.exe" as the executable.<o:p></o:p> Question 6: When figuring the percentage of unprotected files on a calculator, StorageGuard seems to be slightly inaccurate. Why is this?<o:p></o:p> <![if !supportEmptyParas]> <![endif]><o:p></o:p> Answer 6: In its calculation for determining unprotected files, StorageGuard rounds to the highest percentage number. For example, a calculation of 92.2% may register as 93% in StorageGuard.<o:p></o:p> <![if !supportEmptyParas]> <![endif]><o:p></o:p> Question 7: Why does StorageGuard contain banners?<o:p></o:p> <![if !supportEmptyParas]> <![endif]><o:p></o:p> Answer 7: StorageGuard was designed to update the end user on when a backup is suggested, as well as inform the consumer when new VERITAS products are available.<o:p></o:p> <![if !supportEmptyParas]> <![endif]><o:p></o:p> Question 8: Why does StorageGuard still report some files as unprotected after a backup is done?<o:p></o:p> <![if !supportEmptyParas]> <![endif]><o:p></o:p> Answer 8: If StorageGuard is rescanning the drive and not registering files or entire directories correctly that are known to have been backed up recently, it may be the respective program. Some programs will always modify files within their directories and therefore cause StorageGuard to think that they must be protected.á StorageGuard determines if files need backed up by looking at the file archive bit. The archive bit is a standard property of every file that backup programs will read to indicate whether or not that file needs to be backed up. It will then change or reset this bit once the file has been backed up to indicate that it has been protected.á <o:p></o:p> <![if !supportEmptyParas]> <![endif]><o:p></o:p> Question 9: Why doesn't StorageGuard see mapped network drives or removable media devices such as Zip or Jaz?<o:p></o:p> <![if !supportEmptyParas]> <![endif]><o:p></o:p> Answer 9: StorageGuard is designed to monitor local Fixed Hard Disk volumes only. It will not acknowledge or measure data on remote network drives or removable storage devices.<o:p></o:p> <![if !supportEmptyParas]> <![endif]><o:p></o:p> Question 10: How is StorageGuard uninstalled?<o:p></o:p> <![if !supportEmptyParas]> <![endif]><o:p></o:p> Answer 10: StorageGuard can be uninstalled through the Windows Add/Remove Programs menu, accessible from the Control Panel. You can also uninstall StorageGuard by clicking to uninstall it in the Start-Programs Menu.<o:p></o:p> <![if !supportEmptyParas]> <![endif]><o:p></o:p> Question 11: Why does StorageGuard count up a different number of files on my drive than Backup Exec does?<o:p></o:p> <![if !supportEmptyParas]> <![endif]><o:p></o:p> Answer 11: Backup Exec will (by default) exclude temporary files (such as cache or swap files) that do not need to be backed up. StorageGuard still accounts for these. Sometimes the difference between the two products can amount to 100's of files.<o:p></o:p> <![if !supportEmptyParas]> <![endif]><o:p></o:p> Question 12: How does StorageGuard tell what files need to be backed up?<o:p></o:p> <![if !supportEmptyParas]> <![endif]><o:p></o:p> Answer 12: StorageGuard determines if files need backed up by looking at the file archive bit. The archive bit is a standard property of every file that backup programs will read to indicate whether or not that file needs to be backed up. It will then change or reset this bit once the file has been backed up to indicate that it has been protected.á Please note that "differential" backups do not commonly reset this flag and therefore StorageGuard may not reflect any changes after a differential backup, as it is common procedure not to reset the archive on a differential.<o:p></o:p> Question 13:á What is StorageGuard?<o:p></o:p> <![if !supportEmptyParas]> <![endif]><o:p></o:p> Answer 13: áVERITAS StorageGuard is a free software utility that analyzes your local hard drive and quickly lets you know how much of your data is not backed up and therefore not protected. VERITAS StorageGuard supports Microsoft Windows 95/98, Windows NT Workstation, Windows 2000 Professional and Windows Millennium Edition.<o:p></o:p> <![if !supportEmptyParas]> <![endif]><o:p></o:p> Question 14:á IÆve upgraded to version 2.5 now, whatÆs new?<o:p></o:p> <![if !supportEmptyParas]> <![endif]><o:p></o:p> Answer 14:á There is some functionality that has been added to version 2.5.á This has been documented with screenshots in a technote, this is viewable at http://verisearch.veritas.com/tnotes/all_docs/235930.htm.<o:p></o:p> Question 15:á StorageGuard was automatically installed when I installed Backup Exec.á How do I uninstall it?<o:p></o:p> <![if !supportEmptyParas]> <![endif]><o:p></o:p> Answer 15:á StorageGuard can be uninstalled through ôAdd/Remove Programsö in the Control Panel. </div> </body> </html>